THE HOUSEKEEPING DEPARTMENT IN A HOTEL IS RESPONSIBLE FOR THE CLEANLINESS, MAINTENANCE AND AESTHETIC UPKEEP OF THE HOTEL. JUST AS THE NOMENCLATURE SIGNIFIES, THE ROLE OF HOUSEKEEPING IS TO KEEP A CLEAN, COMFORTABLE AND SAFE HOUSE. IT IS AN EXTENSION OF BASIC HOME –KEEPING MULTIPLIED INTO COMMERCIAL PROPORTIONS. THEREFORE, JUST AS WE ENJOY KEEPING A ‘SPARKLING’ HOME FOR OURSELVES AND GUESTS WHO VISIT US AT HOME, THE HOUSE KEEPING DEPARTMENT TAKES PRIDE IN KEEPING THE HOTEL CLEAN AND COMFORTABLE, SO TO CREATE A “HOME AWAY FROM HOME”. IN THE HOME, IT IS THE LADY OF THE HOUSE ON WHOM THE MANTLE OF HOUSEKEEPING FALLS. IT IS NOT SURPRISING THAT THIS TRADITION EXTENDS TO HOTELS AS WELL WHERE THE HOUSEKEEPER IN MOST CASES IS A WOMAN.

- THE CONCEPT OF HOUSEKEEPING IS SIMPLISTIC BUT WHEN ONE CONSIDERS MAINTAINING A HOUSE OF SEVERAL HUNDRED ROOMS AND NUMEROUS PUBLIC AREAS, THE TASK BECOMES GIGANTIC. IT TAKES A WELL ORGANISED APPROACH AND TECHNICAL UNDERSTANDING TO ENABLE HOUSEKEEPING TO COPE WITH THE VOLUME OF WORK. INVESTING THE TIME TO LISTEN, UNDERSTAND AND RESPOND TO GUESTS’ UNIQUE CLEANING AND HYGIENE NEEDS.